FREQUENTLY ASKED QUESTIONS
How can I contact Dogs Naturally about my subscription?
If your question is not answered here or if you need to contact us for any reason, please include in your inquiry, your name and address exactly as it appears on your magazine label.
Email Inquiries: firstname.lastname@example.org
PO Box 694
Thornton, ON L0L 2N0
What is the subscription mailing schedule?
You should be aware that Dogs Naturally is on a different mailing schedule than many other publications. Rather than mailing at the beginning of the month prior to the cover date (for example, the first week of January for the February issue), we mail on the 1st of each month (for example, January 1st for the January issue). This means you will receive your magazines within the issue month.
When does my subscription expire?
You can tell how many issues are remaining in your Dogs Naturally subscription by checking the first line of your mailing label.
I will be moving soon; when should I write to inform you?
We need at least eight weeks’ notice to ensure uninterrupted service of your Dogs Naturally subscription. Please be sure to give us both your old address (exactly as it appears on your magazine label) and your new address when making an address change.
How long does it take for a change of address to take effect?
We will make the address change for the next possible mailing of the magazine. Our mailing list closes on the 1st of each month; so, for example, the mailing list for the March issue closes on February 1st. If we receive your change of address on February 12th, it would not go into effect until the May issue mailing.
What should I do if my magazine is late or is damaged?
If you live in the USA and your issue is late, we ask that you wait until the 15th of any month before requesting a replacement copy. Dogs Naturally is mailed from Idaho via periodicals mail around the 1st of each month. The US Post Office does not guarantee the delivery of periodicals mail within a given number of days. Delivery time depends on where in the USA the magazine is being delivered, and mail volume at processing offices between the point of mailing and point of delivery. Delivery normally takes between 7 and 14 business days. For addresses in Hawaii and Puerto Rico, part of the delivery takes place via mail boat and can take four weeks or more. Delivery times vary to different zip codes even within the same city. If you live in Canada, we ask that you wait until the end of the month before requesting a replacement copy. If your issue hasn’t arrived by the appropriate date, then please send an email to email@example.com confirming the mailing address for your subscription and requesting a replacement copy. If you experience delivery delays in subsequent months, let us know so that we can request that the post office place a Periodicals Watch on your subscription to track down the source of the problem.
We are happy to send you a replacement issue immediately if your magazine is damaged in transit. Please send an email to firstname.lastname@example.org confirming the mailing address for your subscription and requesting a replacement copy.
Can I get back issues of Dogs Naturally?
Digital back issues can be purchased. Print back issues are available but we have very limited supplies. Email us for details.
How do I contact the editors with comments or feedback?
If you have comments regarding Dogs Naturally editorial content or you are interested in submitting articles or photos to the magazine, you may contact our editorial staff via email at email@example.com. If you would like to write a letter to the editor for publication, please write to firstname.lastname@example.org
Can I copy articles from the magazine?
Dogs Naturally is fully protected by copyright and nothing that appears in it may be reprinted wholly or in part without permission. For inquiries on reprints, please contact us in writing at email@example.com.
How do I advertise in the magazine?
Our advertising rates, deadlines, and specifications are available online. Please go to the Advertising page.
Can I switch my magazine subscription to a print edition subscription?
Yes, we are happy to transfer your subscription. Send your transfer request to firstname.lastname@example.org or call (877) 665-1290.
How can I cancel my subscription?
We are sorry that you would like to cancel your subscription. Please send your cancellation request to email@example.com or call (877) 665-1290. If the cancellation is due to a service problem, then we would appreciate knowing the reason so that we can make improvements for the future.
Do you make my name available to other companies?